TERMS & Conditions
These Terms and Conditions govern the use of this website and the provision of psychotherapy services by Kitty Labana or Kitty Labana Mind Therapy. By accessing this website or engaging in services, you agree to these Terms and Conditions.
Website Use
The content of this website is provided for general information purposes only. It does not constitute medical, psychological, or therapeutic advice. Use of this website does not establish a therapist–client relationship.
While reasonable care is taken to ensure the accuracy of information, no warranties are given regarding completeness, reliability, or suitability. We reserve the right to amend or update website content at any time without notice.
Therapeutic Relationship
A formal therapist–client relationship is established only after:
- An initial assessment has taken place, and
- Both parties have agreed to proceed with therapy, and
- Relevant consent and contractual arrangements have been completed.
Psychotherapy services are provided in accordance with professional ethical frameworks and standards of practice.
Online and Remote Sessions
Where psychotherapy services are provided online or remotely (e.g. via video or telephone), reasonable steps are taken to ensure privacy and confidentiality. However, we cannot guarantee the security of internet-based communications.
Clients are responsible for:
- Ensuring they are in a private and suitable environment for sessions
- Using secure and reliable internet access
- Protecting their own devices and login details
Online therapy may not be suitable for all individuals or circumstances. Where concerns arise regarding safety, effectiveness, or appropriateness, alternative arrangements may be discussed.
Online sessions are not intended for crisis or emergency support.
Appointments and Booking
Appointments are arranged in advance and are subject to availability. Session length and frequency will be agreed between therapist and client.
We reserve the right to decline or discontinue services where it is professionally or ethically appropriate to do so, including where therapy is assessed as unsuitable or outside the practitioner’s scope of competence.
Fees and Payments
Fees for services will be agreed in advance and communicated clearly.
Unless otherwise agreed:
- Payment is due in advance of each session
- Payment methods and deadlines will be specified at the time of booking
Failure to make payment may result in suspension or termination of services.
Cancellations and Missed Appointments
If you are unable to attend a scheduled session, a minimum of 72 hours’ notice is required.
Sessions cancelled with insufficient notice, or missed without notice, may be charged in full. Exceptions may be considered at the practitioner’s discretion in exceptional circumstances
Confidentiality and Limits
Confidentiality is a fundamental part of psychotherapy practice and is maintained in accordance with professional and legal obligations.
Information may be disclosed only:
- With the client’s explicit consent
- Where there is a serious risk of harm to the client or others
- Where disclosure is required by law
Further details are outlined in the Privacy Policy.
Professional Responsibility and Liability
Services are provided with reasonable care and skill in accordance with professional standards. No guarantees are made regarding specific therapeutic outcomes.
To the fullest extent permitted by law, Kitty Labana (of Kitty Labana Mind Therapy) shall not be liable for any loss or damage arising from the use of this website or participation in psychotherapy services, except where liability cannot be excluded by law.
Professional indemnity and public liability insurance are maintained in accordance with professional requirements.
Third-Party Services
Where third-party platforms (e.g. video conferencing or payment providers) are used, their own terms and privacy policies apply. We are not responsible for the content, performance, or security of third-party services beyond reasonable professional selection and use.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
If you have any questions regarding these Terms and Conditions, please contact:
Email: kittylabanamindtherapy@gmail.com